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Privacy Policy

Effective Date: 8/18/2025

A legal disclaimer

Paladin Urgent Care (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website paladinurgentcare.com.

1. Information We Collect

We may collect:

  • Personal information you provide (name, phone number, email, reason for visit,

  • medications, etc.) when booking an appointment or filling out forms.

  • Payment details (processed securely through third-party providers — we do not store credit/debit card numbers).

  • Non-identifiable data (cookies, analytics, IP address) to improve site performance.

2. How We Use Your Information

  • To schedule and confirm appointments.

  • To process payments.

  • To respond to inquiries.

  • To improve website functionality and services.

3. Data Protection

  • Patient health information is protected according to applicable laws.

  • All submissions are encrypted where possible.

  • We limit access to personal information to authorized staff only.

4. Sharing of Information

We do not sell or rent personal data. Information may be shared only with:

  • Service providers (e.g., payment processors, scheduling systems).

  • As required by law (e.g., public health reporting or legal obligations).

5. Your Rights

You may request access, correction, or deletion of your personal information by contacting us at: (872) 315-3375

6. Updates

We may update this Privacy Policy as needed. Updates will be posted on this page with a new effective date.

Terms of Service

Effective Date: 8/18/2025

1. Medical Disclaimer

  • The content on this website is for informational purposes only and is not a substitute for professional medical advice.

  • Use of this site does not establish a provider–patient relationship.

  • Always seek appropriate medical evaluation in person for urgent or emergency situations.

2. Services

Appointments are by appointment only and subject to provider availability.
We offer in-clinic visits and home visits as described on our website.
Prices are displayed clearly (e.g., $125 per in-clinic visit, with copay match down to $50; $175 for home visits).

3. Payments

  • Payment is due at the time of service.

  • Online payments are processed securely by third-party payment processors.

  • We do not bill insurance.

4. User Responsibilities

By using this website, you agree not to:

  • Provide false or misleading information when booking appointments.

  • Attempt to interfere with the website’s functionality or security.

5. Intellectual Property

The clinic name, logo, and slogan are trademarks of Paladin Urgent Care. Content on this site may not be copied, redistributed, or used without permission.

6. Limitation of Liability

Paladin Urgent Care is not liable for damages resulting from use of this website or reliance on its information.

7. Governing Law

These Terms are governed by the laws of the State of Illinois.

HIPAA Notice of Privacy Practices

Effective Date: 8/18/2025

This Notice describes how medical information about you may be used and disclosed andhow you can access this information. Please review it carefully.

1. Our Responsibilities

  • We are required by law to maintain the privacy of your health information.

  • We will provide you with this Notice and abide by its terms.

  • We will notify you if a breach occurs that may have compromised your information.

2. Your Rights

  • ​You can request a copy of your medical records.

  • You can ask us to correct information you believe is inaccurate.

  • You can request confidential communications (e.g., contact by phone instead of mail).

  • You can ask us to limit the use or sharing of your information, though we may not always be able to comply.

  • You can request a list of disclosures we have made of your health information.

3. How We May Use and Share Information

We may use and share your information to:

  • Treat you (e.g., share information with other providers involved in your care).

  • Run our clinic (e.g., improve care, contact you about services).

  • Bill for services.

  • Respond to legal requirements, public health, and safety issues.

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